FAQs

1. Do I need to have an account to order?

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No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

2. What payment methods do you accept?

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We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. How secure is my online order?

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When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. Are there any exchange rates?

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All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. How do I set my shipping address?

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Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

6. Can I change my shipping address after placing an order?

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Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

7.How long does shipping take & how can I track my package?

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All orders are shipped using Fedex, UPS, USPS. The typical deliver timeframe is within 7 to 21 days however, you might receive your items much earlier. All orders are shipped out within 1 to 6 hours so we're not able to modify or cancel the order. Packages may be faced with delays beyond our control such as customs postal delays. If it does happen to you, we apologize for the inconvenience :(

8. What is your cancellation policy?

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You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

9. What is the return policy?

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If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

See more about our return policy here: Return & Refund Policy.

We do not refund shipping cost. Return shipping is to be paid by the Buyer.

10. What to do if I have missing items in my order?

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If something is still missing, please contact us immediately at services@bluehealth.com.